How OKRs create customer-centric behaviour

OKRs (Objectives & Key Results) are an agile Goal-setting methodology focusing on external outcomes rather than just measuring work output. That means that all teams in the organization are how their work impacts customers, partners, 3rd parties, etc., which Experience Management usually measures.  Let us learn and discuss it more with our prestigious judge Carsten Ley, PMP - CCXP!

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